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Hello,
My surface go 2 is repeatedly crashing with a BSOD out of nowhere. It started when I was watching youtube and now does so every 15-30 minutes of use. The BSOD gives the following error message:
INTERRUPT_EXCEPTION_NOT_HANDLED
I followed some advice and hard reset the machine, removing all my files, cleaning the disk, and reinstalling windows (not by downloading)
What else could the issue be? What could I try next?
Here's the specs:
Device name camssurface
Processor Intel(R) Core(TM) m3-8100Y CPU @ 1.10GHz 1.61 GHz
Installed RAM 8.00 GB (7.87 GB usable)
Device ID 808A79F5-72CA-4D9E-A40F-6610AC97973B
Product ID 00356-05766-33393-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Edition Windows 11 Home
Version 21H2
Installed on 27/07/2022
OS build 22000.795
Serial number 00xxxxxxxxxx
Experience Windows Feature Experience Pack 1000.22000.795.0
*********** Edited post to remove PII **************
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
I followed all this advice exactly as written, and during the recovery my device said that there was a problem and recovery was halted. I pressed ok then I got the following error:
The device then turned off and now when I turn it on it says “no bootable device” and I can’t do anything at all. Starting it up with the volume down button doesn’t do anything either.
Is the device just dead now? Is there anything else I can do?
Hi Cameron Wilson1,
I'm sorry to hear if performing the USB recovery image didn't work. I really appreciate the time you spent performing this steps. This is more likely a hardware failure with the device. I recommend to contact our live support to get further assistance in getting a replacement.
You may contact our live support to check options for your device through the numbers listed in Global Customer Service phone numbers (microsoft.com) under For Business users. This also works with Home users , just select Surface then Home as a type of user in the IVR prompt. You may also reach them through this page: Contact Us - Microsoft Support. You can check this thread for the instructions Need to contact Microsoft service centre - Microsoft Community.
Kind regards,
Lavenia