![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 69%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVD%3C/text%3E%3C/svg%3E)
Thank you for reaching out. Please find the steps below.
- Clear Cache and Cookies: Sometimes, old session data blocks the chat from working properly.
Go to browser settings → clear cache and cookies → restart browser.
- Try Incognito Mode or Different Browser: Open the support page in a private/incognito window or another browser like Edge, Chrome, or Firefox.
- Disable Browser Extensions: Extensions (like ad blockers or privacy tools) can block chat scripts. Disable them temporarily and reload the page.
- Check Network/Firewall Settings Some networks (especially company networks) block scripts or certain ports used by the chat.Try from a different network or hotspot to rule this out.
- Use the Alternative Contact Form: If chat doesn't work, use the direct support request form: 👉 https://visualstudio.microsoft.com/support/
- Sign In with Microsoft Account: Ensure you are signed in with the correct Microsoft account that is linked to your Visual Studio license.
Let me know If you need any help with this.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 49%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)