Share via

Import survey results from Viva Glint into Viva Insights

Applies to: Viva Insights admin, Viva Glint admin

This article discusses how to import survey results – employee-level survey responses, question texts, question labels, categories, survey names, rating scales, and survey closed date – from Viva Glint into Viva Insights.

Through this process, your company can get a more complete picture around the employee experience, by combining data around how employees feel (Viva Glint) with how employees work (Viva Insights).

Workflow

  1. The Viva Insights admin sets up a new import in the Viva Insights web app.

  2. The Viva Insights admin contacts the Viva Glint admin to share Viva Glint survey data, and the Viva Glint admin selects specific survey programs and sends the data to Viva Insights.

  3. Viva Insights validates and processes the data so it’s ready for use.

1. Set up a new import in the Viva Insights web app

Applies to: Viva Insights admin

  1. You can set up a new import in one of two places: through the Data hub page or through the Survey data page.

    1. Through Data hub:
      1. Under the Data sources pane on the right, go to Viva Glint in the Survey data sources section.
      2. Select Manage.
    2. Through Survey data:
      1. Select Source: Viva Glint.

  2. You’ll be prompted to contact the Viva Glint admin, who needs to select specific survey programs and share it with Insights.

2. Send data from Viva Glint

Applies to: Viva Glint admin

Contact your Viva Glint admin, who will use these steps to share Viva Glint survey data with Viva Insights.

3. Data validation and processing

Applies to: Viva Insights admin, Viva Glint admin

Validation

After the Viva Glint admin sends data, the Viva Insights web app starts validating the import.

After this phase completes, validation either succeeds or fails. Depending on the outcome, you’ll see “Validated, processing” or “Validation failed” on the Import history table on the Data connections tab.

For information about what happens next, go to the appropriate section:

Validation succeeds

Validation fails

Validation succeeds

After successful validation, Viva Insights starts processing your new data. Processing can take between a few hours and a day or so. During processing, you’ll see a “Validated, processing” status on the Import history table.

After processing completes, depending on the outcome, you’ll see “Success” or “Validation failed” status in the Import history.

Processing succeeds

When you see the “Success” status in the Import history table, the upload process is complete.

After you receive the “Success” status, you can select the view (eye) symbol to see a summary of the validation results.

Screenshot that shows processing succeeds for survey import.

Processing fails

If processing fails, you’ll find a “Processing failed” status in the Import history table. If you want to try running the import again, have the Viva Glint admin resend their survey data. If you’re still getting a “Processing failed” status, file a support ticket with us.

Validation fails

If data validation fails, you'll see a "Validation failed" status in the Import history table. Under Actions, select the download symbol to download an error log.

For validation to succeed, the Viva Glint admin needs to correct the errors and push the data to Viva Insights again. Send the error log to the Viva Glint admin so they know what to correct before sending the data again.

The Viva Glint admin can use this section to fix data errors in their export file.

About errors in data

Applies to: Viva Glint admin

When any data row or column has an invalid value for any attribute, the entire import fails until the source data is fixed. After fixing the source data, push the survey again to Viva Insights.

Survey error reference

You might get an error if the file:

  • Is empty.
  • Isn't in .csv format.
  • Contains duplicate question labels.
  • Is missing a question label.
  • Has a question label with invalid characters.
  • Has a question label that begins with a number.
  • Has a response value that exceeds 128KB.
  • Has a response value with a “new line” (/n) character.

You might also get an error if there's an issue with the connection setup.

View survey information in the Data quality tab

Applies to: Viva Insights admin

The Data quality tab shows you the following information for each imported survey:

  • Data fields – The question labels for your survey.
  • Quality score – The percentage of measured employees who have a non-blank value for the specified question label. This score is intended as guidance, not to be an absolute measure of quality. A quality score of more than 95 percent leads to better-quality insights. If quality scores are low, it's difficult to determine how people collaborate across different characteristics.
  • Last updated – When the survey was sent to Viva Insights.
  • Employees with this field – The number of measured employees and internal collaborators with a non-blank value for the question label
  • Unique values – The count of the unique attribute values included in the data. For example, if a Work-life balance question label contains response values from 1 to 5, its unique values count is five.

Screenshot that shows the survey data quality tab.

Delete Glint survey data

Applies to: Viva Glint admin

Follow these steps to delete any Viva Glint survey data that was imported into Viva Insights.

Export Viva Insights data to Viva Glint