Introduction

In today's fast-paced digital landscape, organizations are increasingly looking to build intelligent agents to streamline operations, enhance productivity, and improve customer experiences. These agents, powered by AI technologies, can automate routine tasks, provide insightful data analysis, and offer personalized assistance to users. By integrating agents into their workflows, organizations can not only save time and reduce operational costs but also foster innovation and agility, ultimately driving better business outcomes.

Custom engine agents are a way to build these agents for Microsoft 365.

Example scenario

Suppose you work in the medical research department of a healthcare company. You write research papers based on your work and share them with other medical professionals in your company. Medical professionals use the information in the papers to diagnose diseases and suggest treatments.

You want to create a domain-specific intelligent agent to enable medical professionals to:

• Ask questions and get highly accurate and relevant responses.
• Speed up medical diagnoses.
• Improve decision making.
• Enhance patient care.

Medical professionals in the company use Microsoft Teams to collaborate with others. You want your agent to be accessed via Microsoft Teams, meeting people where they work, and be accessible using the desktop, web, and mobile clients.

What will we be doing?

In this module, we analyze the characteristics and features of custom engine agents and help you decide when to use them.

What is the main goal?

By the end of this module, you're able to decide whether a custom engine agent is a good choice to build an agent in Microsoft 365.