Bring autonomous agents into the enterprise
In this section, you explore how to use autonomous agents in the enterprise to transform processes and drive innovation. By examining real-world use cases and the key components of Copilot Studio, you can gain insights into the transformative power of AI-driven agents. As a result, you can apply their capabilities in your organization to bring innovation and efficiency.
Explore a real-world use case
You can deploy autonomous agents in an enterprise to enhance various department functions. The following examples describe how you can use an autonomous agent across multiple functions in an enterprise.
- HR onboarding - Automate employee recruitment and onboarding processes.
- IT management - Streamline IT service requests and management tasks.
- Customer service - Enhance customer support and interaction efficiency.
- Back-office operations - Optimize administrative and support functions.
- Sales generation - Improve lead generation and sales processes.
Key components of Copilot Studio
Before you create autonomous agents, it's important that you understand Copilot Studio foundational elements to harness its capabilities. The following table includes the key components of Copilot Studio.
| Component | Key capabilities |
|---|---|
| Knowledge | Allows the agent to use predefined documents, FAQs, or external data sources to provide instructions for the agent to respond. |
| Topics | Manages the conversation flows by defining intents, triggers, and responses for user queries. |
| Actions | Defines what the agent can do, such as triggering an action or workflow, calling an API, sending an email, or integrating with external systems to trigger an external workflow. |
| Triggers | Event-based starting points that initiate an automated flow, which help define specific conditions that activate specific actions. |
| Activity | Tracks and logs interactions, providing visibility into user engagement with the agent. |
| Analytics | Provides insights and performance metrics on agent usage, effectiveness, and user interactions. |
| Channels | Configures deployment options, which allows the agent to be accessible on various platforms like Microsoft Teams or internal and external websites. |
Next steps
In this unit, you explored some real-world use cases and components of Copilot Studio to get started in building your first autonomous agent. Next, you apply one of the use cases to build an agent by using Copilot Studio.