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Overview
Microsoft Engage Center is the new digital experience replacing Services Hub. Built on Azure, it brings new features to enhance your Microsoft enterprise support experience, alongside Services Hub. New features and capabilities will be gradually rolled out to help you optimize your Microsoft Unified experience. This article provides you with information to help you prepare for new features and capabilities.
Important Engage Center update
We’re excited to share that Engage Center completed a branding update to provide a more consistent and streamlined experience across our enterprise support digital platforms.
As part of this transition, all references to "Services Hub" within Engage Center platform were updated to reflect the "Engage Center" name and identity.
What changed:
- Updated branding within the Engage Center interface and site URL
- A clearer distinction between the Services Hub and Engage Center platforms
Why this matters:
This update enhances clarity and consistency, so you more easily navigate between tools while you access the latest support, learning, and IT health resources available on Engage Center and the Services Hub. The branding update also aligns with our broader efforts to modernize and simplify your digital experience with Microsoft.
Required action:
Make sure your organization has allowlisted the updated list of Engage Center URLs to maintain uninterrupted access. For more information about the required URLs, review the Services Hub connectivity guide.
No additional action is required at this time; your site experience and functionality remain unchanged.
Management and administration
Depending on your network configuration, you might need to add the Engage Center URL to your allowlist. For more information, see Allow the Microsoft Engage Center URLs on your firewall or proxy server.
Engage Center is eligible to be targeted by conditional access policies. If you are utilizing conditional access policies, please review the Microsoft Engage Center Connectivity Guide to ensure that your users are able to access Microsoft Engage Center.
Work together with your Microsoft Customer Success Account Manager (CSAM) to remove Services Hub Workspaces that are no longer needed or used. For more information, see Microsoft Services Hub Workspaces overview.
Subscribe to receive direct updates about Engage Center in your Profile. For more information, see Services Hub home page.
Frequently Asked Questions (FAQs)
The documentation on other pages seems inconsistent with the information shared on this page. Why are there differences?
Engage Center has been in a limited preview for a small set of customers for several months. The published documentation for Engage Center with feature details is specifically for these customers. This article details more functionality to be deployed before Unified and Premier support customers are migrated. As new functionality comes online in production, we'll update the rest of the documentation to match.