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[This article is prerelease documentation and is subject to change.]
This article explains how to set up billing for Copilot and agent capabilities in Dynamics 365 Sales.
Important
- This is a preview feature.
- Preview features aren’t meant for production use and might have restricted functionality. These features are subject to supplemental terms of use, and are available before an official release so that customers can get early access and provide feedback.
Consumption-based billing
Selected Copilot and agent capabilities in Dynamics 365 Sales use consumption-based billing, charging per use. These capabilities use Microsoft Copilot Studio messages for AI interactions and tasks, like retrieving information and responding to prompts. Messages are the billing units that measure usage. The number of messages per event depends on its complexity. Learn more about messages in Message scenarios.
Learn more about billing and rates in Power Platform Licensing Guide.
Set up billing model
Copilot and agent capabilities in Dynamics 365 Sales support two billing models: prepaid capacity and pay-as-you-go. The prepaid capacity model uses Copilot Studio message pack subscriptions, which are a licensing option for Microsoft Copilot Studio that you purchase in advance. The pay-as-you-go model charges for the actual number of messages consumed by agents during the month. Learn more in Copilot licensing.
Both models require that you link your Dynamics 365 Sales environment to a Power Platform environment.
Note
Both billing models can be used on the Dynamics 365 Sales environment. Prepaid capacity is consumed first. Message capacity on the Power Platform environment is consumed by Dynamics 365 Sales environments and other Microsoft services on the tenant.
Set up prepaid capacity
Complete these tasks to set up the Dynamics 365 Sales environment for prepaid capacity.
Purchase a Copilot message pack subscription using the Microsoft 365 admin center (customer) or Partner Center (reseller).
Learn more in Manage self-service purchases and trials (for users) or Manage self-service purchases and trials (for admin).
Assign prepaid capacity to the Power Platform environment using the Power Platform admin center (customer or reseller).
Learn more in Manage Capacity.
Link the Dynamics 365 Sales environment to the Power Platform environment (internal admin).
Set up pay-as-you-go
Complete these tasks to set up the Dynamics 365 Sales environment for pay-as-you-go.
Set up pay-as-you-go on the Power Platform tenant (reseller):
To set up pay-as-you-go billing, you first need an active Azure subscription. Then, you link the subscription to your Power Platform environment using the Power Platform admin center or within Power Apps.
Learn more in Set up pay-as-you-go.
Link the Dynamics 365 Sales environment to the Power Platform environment (internal admin).
Manage capacity and usage
You can view Copilot Studio message capacity and usage for prepaid capacity and pay-as-you-go in the Power Platform admin center. Learn more in Manage Copilot Studio messages and capacity.
Dynamics 365 Sales regularly checks the available capacity (quota) of Copilot Studio messages. If your organization's quota is low or depleted, users receive in-app notifications about the status and necessary actions. It's important to take timely action on these notifications by reallocating existing capacity or purchasing more capacity.
- For prepaid capacity, use the Power Platform admin center to allocate more capacity to the environment from the total available on the tenant. Learn more in Manage capacity. If there's no quantity to allocate, purchase more.
- For pay-as-you-go, use Microsoft Cost Management in the Azure portal to view detailed usage and adjust spending limits (budgets) to free up more capacity. Learn more in View usage and billing information. If there's no quantity to allocate, purchase more.
Important
When the quota is depleted, the AI capability is unavailable until more capacity is added.
View the agent's usage consumption
After the sales agent (Sales Qualification Agent or Opportunity Research Agent) is published, you can start monitoring the capacity it consumes and how much capacity is left. Learn more in Manage Copilot Studio messages and capacity