Dynamics 365 2025 release wave 2 plan

The Dynamics 365 and Microsoft release plan for the 2025 release wave 2 announces the latest updates to customers as features are prepared for release. You can browse the release plan online (updated throughout the month), view it in the Release planner, or download the information as a PDF file, which is updated with every publish. The plan for 2025 release wave 2 covers new features for Dynamics 365 releasing from October 2025 through March 2026.

Download the 2025 release wave 2 PDF for Dynamics 365 or select the option at the bottom of the table of contents.

The Microsoft Power Platform features coming in the 2025 release wave 2 have been summarized in a separate release plan as well as a downloadable PDF.

The role-based Copilot offerings coming in 2025 release wave 2 have been summarized in a separate release plan as well as a downloadable PDF.

2025 release wave 2 overview

The 2025 release wave 2 for Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Sales, Customer Service, Contact Center, Field Service, Finance, finance and operations cross-app capabilities, Supply Chain Management, Project Operations, Human Resources, Commerce, Business Central, Customer Insights - Data, and Customer Insights - Journeys.

Sales

Dynamics 365 Sales brings the power of AI to help sellers beat their targets and automate busywork in 2025 release wave 2. Copilot delivers actionable insights and autonomous AI agents that work 24x7 to research and engage leads, drive purchase intent, and proactively bring key insights and emergent deal risks—helping sellers close more deals faster. A reimagined interface reorients sellers from data to insights.

Service

Dynamics 365 Customer Service will continue to enhance agentic and Copilot capabilities for Case and Knowledge management, as well as AI-driven routing.

Dynamics 365 Contact Center will continue to focus on enhancing agentic and Copilot capabilities to automate service journeys across digital and voice channels along with introduction of new omnichannel and supervisor capabilities for 2025 release wave 2.

Dynamics 365 Field Service will deliver AI-powered agents, enhanced scheduling tools, mobile usability improvements, and deeper Microsoft 365 integration in the upcoming release wave. With innovations across inspections, vendor coordination, and Project Operations connectivity, Field Service empowers organizations to deliver smarter, faster, and more seamless service at scale.

Enterprise resource planning

Dynamics 365 Finance is bringing global-scale finance and agentic operations to our customers, enhancing our existing agents, that lead to faster financial close, provide additional automation and optimization across large-scale operations, and continue to enhance our business performance analytics and planning solutions.

Finance and operations cross-app capabilities will enhance Dynamics 365 applications by delivering consistent, scalable platform improvements. Recent updates focus on enabling asynchronous dual-write operations, natural language ERP queries, and intelligent agent development using Model Context Protocol (MCP). These innovations aim to boost productivity, streamline integration, and support data-driven decision-making across business processes.

Dynamics 365 Supply Chain Management will bring enhanced demand planning with event and promotion forecasting, improved quality management for sample handling, and a supplier communication agent for automated vendor interactions in 2025 release wave 2. New supplier engagement tools and warehouse app upgrades will also be introduced to further streamline operations and boost efficiency.

Dynamics 365 Project Operations will continue to deliver powerful enhancements across the project lifecycle. These include improved mobile and browser experiences for time and expense, better project planning with enterprise custom fields, streamlined billing and invoicing workflows, and expanded support for stocked items, investment projects, and migrations to the modern architecture.

Dynamics 365 Human Resources will enhance the hire-to-retire journey with Microsoft Entra ID and Viva Connections integration to reduce duplication in 2025 release wave 2. New agentic capabilities will be introduced to streamline onboarding with guided experiences and automation. Recruiter assist agents will also now support job description generation and interview assistance, improving efficiency across hiring and onboarding.

Dynamics 365 Commerce advances in-store experience by providing a mobile-first point-of-sale that provides business continuity even during a business outage. The improvements to the Adyen payment connector allow modern payments like Pay by Link across channels, offering more purchasing options for omnichannel customers. Additionally, omnichannel unified pricing enables retailers to establish more intricate pricing structures, helping them remain competitive.

SMB

Dynamics 365 Business Central introduces intelligent AI agents to enhance efficiency and automation in 2025 release wave 2. These agents seamlessly integrate to execute complex tasks, generate reports, automate processes, and optimize order creation using natural language processing. Additionally, this release focuses on quality management, subcontracting, sustainability, and e-document capabilities.

Customer Insights

Dynamics 365 Customer Insights - Data gives copilots and agents real-time, unified customer profiles, enabling teams to act on insights within their workflow. With enriched data, seamless platform integration, and faster processing, businesses can deliver timely, personalized experiences that boost engagement and conversions.

Dynamics 365 Customer Insights - Journeys empowers businesses to craft personalized, AI-driven customer experiences across all touchpoints. With Copilot, agents, and enhanced orchestration tools, teams can engage the right audiences at scale, streamline lead generation, and accelerate growth.

Key dates for the 2025 release wave 2

These release plans describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Here are the key dates for 2025 release wave 2.

Just like the previous release waves, we continue to call out how each feature will be enabled in your environment:

• Users, automatically: These features include changes to the user experience for users and are enabled automatically.
• Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.
• Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

You can get ready with confidence knowing which features will be enabled automatically.

We’ve done this work to help you—our partners, customers, and users—drive the digital transformation of your business on your terms. We’re looking forward to engaging with you as you put these new services and capabilities to work, and we’re eager to hear your feedback as you dig in to the 2025 release wave 2 plans.

Let us know your thoughts. Share your feedback in the Microsoft Dynamics 365 community forums. We will use your feedback to make improvements.