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Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | Feb 2026 | Mar 2026 |
Business value
Enabling call center users to generate payment links for customers greatly benefits call center operations. When call center users generate payment links for customers, customers don't need to share sensitive card details verbally over the phone, which enhances security and trust. When call center users provide payment links to customers, customers can use modern payment methods like digital wallets that aren't feasible in traditional phone transactions. This expanded payment flexibility improves the overall customer experience.
Feature details
As part of this feature, Dynamics 365 Commerce enables call center agents to generate payment links for orders and share them with customers through email or other communication methods. Customers can open the webpage for a payment link and complete their payment using various payment options, including digital wallets, credit cards, or "buy now, pay later" payment methods. The call center agent can wait for the customer to complete the payment or create the order on hold, which lets the customer make the payment when it is convenient. If the customer completes the payment within the predefined transaction duration, the system will release the order for fulfillment. Otherwise, the system automatically cancels the order and releases the inventory.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.