Plan and prepare for Dynamics 365 Commerce in 2025 release wave 2

Overview

Dynamics 365 Commerce is a headless omnichannel retail solution that delivers seamless end-to-end retail scenarios across physical, digital, and call center channels. By combining sales, intelligence, and productivity into a single platform, retailers get an all-encompassing view of their customers that enables them to provide personalized shopping experiences that lead to loyal customers and higher conversions. The Dynamics 365 Commerce solution enables comprehensive support for fixed point of sale (POS), mobile point of sale (MPOS), call center, digital commerce (direct-to-consumer [DTC], business-to-business [B2B], and B2B for wholesalers), clienteling, merchandising, channel management, cross-channel inventory visibility, and order orchestration for efficient, on-time fulfillment. Through its headless omnichannel retail solution, Dynamics 365 Commerce can help your organization drive better business outcomes and increase conversion rates in the following ways:

• Seamlessly engage with customers across retail channels: Give your customers the option to purchase whenever, however, and wherever they want—on any device—by delivering a frictionless and consistent engagement across physical, digital, and call center channels.
• Modernize and streamline retail store operations: Create personalized and friction-free e-commerce experiences in-store and in pop-up shops using a modern mobile POS that supports fixed, roaming, endless aisle, and self-checkout modes of operation.
• Gain agility and scalability through a fully integrated, headless omnichannel retail solution: Support traditional and emerging channels by using a natively integrated, agile, API-driven headless commerce engine that enables seamless cross-channel operations.
• Build your digital commerce presence: Grow your business with an integrated, end-to-end, unified digital commerce solution that enables support for DTC, B2B, and B2B for wholesaler operations. Key features for this release feature:
• Support for modern payments: With support for asynchronous notifications, the built-in Adyen payment connector enables a pay by link (QR code) payment method in a call center and via headless commerce. This functionality also enables modern buy-now-pay-later payment methods such as Pay by Link, Klarna, and Affirm. Merchants can also receive crucial payment-related notifications such as dispute, capture failures, and reconciliation reports.
• Business continuity with mobile POS: Offline support enables retailers to maintain seamless in-store operations using mobile POS devices, even during network outages. This functionality ensures uninterrupted sales and prevents customer dissatisfaction caused by downtime. It also reduces the store's hardware footprint by removing the dependency on Windows-based devices for backup when experiencing connectivity issues.
• Multifaceted pricing strategies: Unified pricing gives you a streamlined way to set custom attributes for both customers and products. This approach provides more pricing flexibility across channels and reduces the need for customizations. Plus, an automated migration script makes moving to unified pricing easier.

Updates to Dynamics 365 Commerce 2025 release wave 2

Investment areas

Digital commerce
With its responsive React-based web front end and scalable headless retail engine, the Dynamics 365 Commerce digital commerce solution provides quick-to-market websites that enable manufacturers and retailers around the world to sell directly to their wholesalers, other businesses, and consumers.

Promotions play a key role in digital commerce sales conversions. When customers see all available and applicable discounts on a single page, you land more sales with higher per-order values.

Omnichannel commerce
Developed as a modern, cloud-based, software as a service solution, the Dynamics 365 Commerce omnichannel headless retail engine enables scalable retail operations across in-store, call center, and online (business-to-consumer, business-to-business, and indirect business-to-business) sales channels. Each channel supports products, pricing, and promotions. Each channel captures customer and order data that any other sales channel can access.

Merchandisers who define complex pricing structures can use the unified pricing management module to simplify their workflow. Use attribute-based pricing models to configure, simulate, and approve rules-based pricing across products, attributes, channels, and customers.

Store Commerce
Built on a modern omnichannel retail platform, the Dynamics 365 Commerce Store Commerce POS enables retailers to provide fast, efficient, and modern checkout experiences on fixed and mobile devices that operate online or offline. The Store Commerce POS application provides comprehensive retail workflows, from in-store, online, and curbside pickup transactions, to inventory management, order fulfillment, assisted selling, and store operations.

Sales associates spend most of their time engaging with customers and processing orders through the Store Commerce POS. Streaming the checkout workflow to optimize efficiency, standardize payment flows, and provide contextual in-line controls results in time saved on every transaction, leading to more efficient sales associates. Customers who want to skip the queue can instead use Store Commerce's fast and frictionless self-checkout functionality to quickly complete their payment.

To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Commerce below:

For application administrators

User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Commerce