Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Apr 1, 2025 |
- | - |
Business value
This feature addresses a critical extensibility gap for Unified Service Desk customers migrating to a Customer Service workspace by introducing custom macros with JavaScript execution capabilities. By enabling administrators to integrate third-party applications and create specialized actions through JavaScript files stored as Dataverse web resources, organizations can maintain their existing workflows and investments in external tools. This enhancement eliminates barriers to Customer Service workspace adoption. It reduces migration friction, preserves customized business processes, and lets customer service representatives work efficiently within a single interface.
Feature details
With this enhancement, administrators can extend the Customer Service workspace functionality through a new Execute JavaScript macro action type (Custom Macros). This enhancement addresses a critical gap for Unified Service Desk customers who rely on third-party integrations.
By uploading JavaScript files as Dataverse web resources, organizations can create specialized actions that go beyond the standard offerings. The addition of parameter customization provides extra flexibility for complex scenarios. With this enhancement, businesses can keep their existing workflows and investments in external tools while transitioning to a Customer Service workspace.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Execute JavaScript (docs)