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Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Apr 4, 2025 |
- | Jul 2025 |
Business value
Inline Copilot boosts service representative productivity by reducing manual effort during email composition. When service representatives add extra content with Copilot's help, they improve the quality of the emails. This flexibility lets service representatives include relevant information, which enhances the accuracy and overall quality of the emails. By cutting down on back-and-forth interactions, this approach raises customer satisfaction (CSAT).
Feature details
Customer service representatives can now use the inline email Copilot feature while drafting an email. With this feature, they can get AI assistance at any point during email composition. This enhancement helps representatives generate relevant partial drafts by using the existing email assist functionality. It seamlessly integrates with the ongoing content-boosting efficiency and response quality.
You can use this functionality in the inline editor only. It's not available in the Copilot help pane.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.