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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Apr 30, 2025 |
Business value
The new Fluent 2 design theme in Copilot Service enhances the user experience. This implementation ensures branding consistency. It also provides a modernized look and feel.
Feature details
The Copilot Service workspace application has a modern, more visually appealing user interface.
The new functionalities of the workspace enhance usability. They make the product easier to navigate and more intuitive for users.
Some changes from the modernization include the following features:
- Customer service representatives benefit from an improved look and feel of the Copilot ask-a-question feature in the Copilot Service workspace and Dynamics 365 Contact Center apps. Updates include a larger message input field and relocated icons.
- The inbox has a new island-type user interface with rounded edges to give it a modern look and feel.
- Service representative scripts in the productivity tools feature updated states, icons, and components to enhance the visual appeal and provide a more delightful user experience.
- The timeline is a pivotal control that needs a modernized look to meet the evolving needs of users. A modernized user interface in Dynamics 365 improves efficiency, visibility, and user satisfaction by providing a faster, cleaner, and more interactive experience.
- Voice controls have a refreshed look that makes it easier for service representatives to navigate controls with efficiency. The new, modern user interface is available for both inbound and outbound calls. It provides a better experience and makes the controls easier to use.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.