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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 7, 2025 |
Business value
When service representatives personalize case views, they create case views that work best for them in the inbox. With these customized case views, service representatives can boost their productivity and organize their work more efficiently.
Feature details
When you use personalized case views, your service representatives can create inbox case views that help them organize their work in the way that works best for them.
Personalized case views include the following steps:
- Admins create personal views on a grid page for the case entity.
- Service representatives add the personal views to the inbox from the case grid.
- Service representatives see the personal views in the inbox.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.