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Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | Sep 2025 |
Business value
In scenarios where a service representative is on leave, needs more response time, or transfers a conversation to a different queue, the service representative can change the flow of the rules for automatic actions.
Feature details
The service representative can turn off automatic actions for each conversation instance. Administrators can add settings for actions, such as Active to Waiting, and trigger events, like Agent Non-response time, to configure timeout rules.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.