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Use proactive prompts and insights generated by Copilot

Enabled for Public preview Early access General availability
Users, automatically - - Nov 15, 2024

Business value

With proactive prompting, agents don't need to type anything to discover and prompt Copilot. This feature saves agents time and improves the quality of their overall experience.

Feature details

Proactive prompting gives agents the following benefits:

  • Contextual prompt starters at the beginning of a Copilot conversation.
  • Suggested prompts that help agents discover plugins.
  • Understanding of case, conversation, and email context.
  • Insights generated proactively.

Proactive prompt suggestion from Copilot

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.

Additional resources

Use proactive prompts (docs)