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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Oct 30, 2024 |
Business value
When a contact center experiences a surge in conversations, admins and supervisors suddenly face a staffing shortage. To handle these surges, they need to quickly add or redistribute the workforce between channels and lines of business that queues represent. This enhancement speeds up the queue membership updates that admins make. These benefits help you keep customer wait times low during peak traffic and prevent unintended work assignments.
Feature details
When administrators update queue memberships, the system immediately reflects those changes—no need to wait 15 minutes. With real-time queue membership updates, agents can start taking work in their new record queues as soon as you add them. When you remove agents from queues, they stop receiving work from those queues right away, which reduces wait times caused by reroutes.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
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