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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Aug 1, 2024 |
- |
Oct 1, 2024 |
Business value
The sitemap in the Customer Service workspace application doesn't show recent and pinned records. This limitation creates a usability gap when users move from the Customer Service Hub app to the Customer Service workspace app. With this enhancement, users see the same recent and pinned records, so they get a consistent experience.
Feature details
The multisession app now shows recent and pinned records in the sitemap. This feature helps users be more productive when they return to the same records after starting the multisession app. It also helps users switch between single session and multisession apps.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.