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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Jan 21, 2025 |
Business value
Businesses that use support services use the real-time analytics dashboard to monitor metrics and activities related to customer support. When a supervisor accesses the dashboard, they see chat metrics for all queues, not just the ones they manage. This feature ensures that supervisors see only relevant data for the queues they support when they access the omnichannel real-time analytics.
Feature details
This feature automatically filters conversation data by the signed-in reporting user's queue association in real-time analytics.
With this feature:
- Supervisors see data that's already filtered to the queue they belong to.
- When assigning or transferring conversations, the agent list is filtered to show agents in the queue that matches both the conversation and the agent.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.