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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Apr 17, 2024 |
- |
Feb 10, 2025 |
Business value
First-time fix rates are a key business and operational metric for service organizations. When a service technician doesn't have the required knowledge or experience to resolve an issue on a work order, they can quickly start a call with another technician or support specialist in the back office. The specialist guides them through the issue and its resolution.
Feature details
Frontline workers can now get remote assistance through a video call with 3D spatial annotations, right within Teams mobile. Users no longer need to switch apps to use Remote Assist when collaborating within Teams on their mobile devices.
This feature is currently available on iOS devices, with Android devices coming soon.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.