New and intuitive user experience for Field Service mobile

Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	Aug 9, 2023	-	Aug 30, 2024

Business value

A high first-time fix rate for service technicians is a key metric for service-based organizations, both for efficiency and customer satisfaction purposes. A mobile app that provides key job-related information to service technicians is essential for digitizing the frontline worker flow and completing the digital feedback loop. A delightful, intuitive, and modern user experience is critical to getting user buy-in, reducing time to adoption, and creating happy users.

With this modern app, users get their most critical job information, such as bookings, customer details, service tasks, products, and notes, in a mobile-centric experience. They can quickly enter data and perform key operations, such as changing the booking status through swipe gestures. These features reduce the number of clicks and time spent in the app, so the technician can focus on the job.

Feature details

With the new native mobile user experience, users get:

• Modern look and feel in the home page, views, and other aspects of work order management.
• Refreshed user experience, bottom navigation bar, left navigation, and settings area.
• Large touch targets for ease of use and accessibility.
• Simplified booking list experience, with the ability to change status with swipe gestures and quickly get directions.
• Embedded guides for step-by-step instructions with embedded pictures and branching flows.
• Access to the unified interface extensions or customizations you make in the app through a simple transition experience.

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.

Additional resources

New mobile user experience (docs)