Ask Copilot about work order information using natural language

Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	Dec 5, 2023	-	Apr 22, 2024

Business value

In day-to-day field operations, quick and reliable access to information is crucial. Dynamics 365 Field Service meets this need by introducing an AI-based Copilot assistant.

Frontline workers and technicians often spend time onsite searching for the information they need before they start their work. With Copilot, they can quickly find and review the background or essential information they need to complete their tasks and improve first-time fix rates.

Feature details

Frontline workers and field service technicians can look up work order information while on the job through an intuitive natural language Copilot experience within Microsoft Teams. With Copilot, they can access the information they need to complete their tasks at any time using natural language queries. Microsoft Copilot makes it easy for technicians to retrieve and update work order information through a natural language interface.

Copilot provides direct access to the wealth of data stored within Microsoft Dataverse, including key tables from Field Service like work orders and bookings. This integration ensures that technicians always have the most up-to-date information at their fingertips.

Designed with field conditions in mind, you can access Copilot on various platforms (web, Teams) and devices (desktop or mobile), providing real-time assistance whenever and wherever you need it. This adaptability ensures that technicians stay agile and well-informed across different field scenarios.

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.

Additional resources

Dynamics 365 Field Service Plugin for Microsoft Copilot (docs)