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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 17, 2024 |
Business value
Increase productivity with AI-generated summaries and responses in Outlook. Copilot helps draft email responses to customers to keep communication flowing smoothly.
Feature details
During busy times, crafting effective emails for customer communication can be challenging. This challenge can lead to reduced customer engagement and inefficiency. Copilot-assisted email responses help dispatchers and service managers overcome these obstacles. Copilot helps create personalized, high-quality emails that cater to specific customer needs. It supports users in composing emails that are clear, concise, and engaging for their customers.
We're excited to introduce two new email response prompts powered by Copilot: Schedule confirmation and Schedule proposal. Looking ahead, we aim to broaden these prompts to encompass additional options, such as requests for clarification, work order summaries or updates, and work order reports. Stay tuned for more ways Copilot can enhance your email communications.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.