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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Sep 13, 2024 |
- |
Jun 30, 2025 |
Business value
Frontline workers face variable network conditions while working on remote job sites. They need a reliable offline-enabled application that works seamlessly with or without network connectivity. By using the offline-enabled Field Service mobile application, the mobile offline profile configured for their environment limits the data technicians can access.
However, the unpredictable nature of frontline workers' day-to-day activities often requires broader data access than what their mobile offline profile defines. With this feature, frontline workers access online data when the network is available, giving them full access to the data stored in Dataverse.
Feature details
When frontline workers have network access on their mobile device, they can switch the application to online mode. With online mode, they get access to Dataverse data in the cloud.
- Users can switch between online and offline-first modes.
- Field Service Mobile application keeps syncing in online mode. It stays up to date and ready to switch back to offline mode if network connectivity is lost.
- A sync icon shows the application mode for users at a glance.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.