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Use monthly channel for features in Customer Service apps

Enabled for Public preview Early access General availability
Users, automatically - Feb 5, 2024 Apr 1, 2024

Business value

With the monthly release, users get new and improved features when they're ready instead of waiting for a twice-yearly release.

Feature details

Microsoft is changing the Customer Service apps to use the monthly channel instead of the semiannual channel. With this change, you get new features faster every month instead of waiting for the twice-yearly release. For features that ship in the monthly channel, see Monthly channel release notes for model-driven apps.

When you add the model-driven app release channel, you get the Auto, Monthly, and Semiannual values. The app release channel uses the Auto value if you don't explicitly select Monthly or Semiannual. With 2024 release wave 1, the app release channel value changes from Auto to Monthly for Customer Service apps. To continue using the semiannual channel, change the app release channel to the Semiannual channel before 2024 release wave 1 to keep the release channel behavior unchanged. You need to explicitly change any existing Dynamics 365 custom apps. With 2024 release wave 2, the release channel changes from Auto to the Monthly channel.

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.

Additional resources

Release channels for your model-driven app (docs)