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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Apr 8, 2024 |
- | - |
Business value
Copilot for knowledge in Customer Service helps organizations reduce the time, effort, and expertise required to generate content with AI and human authors in the loop. Organizations can enhance the agility, credibility, and quality of knowledge drafts and speed up the time to publish.
Feature details
Copilot for knowledge in Customer Service empowers support agents to quickly draft knowledge articles using case data. Agents can send the draft articles to knowledge reviewers for publishing. By democratizing the process of knowledge curation directly in the case workflow, this feature reduces the gap between knowledge consumers and knowledge creators. It also speeds up the publishing process.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.