Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 19, 2024 |
Business value
With improved transparency, customer service representatives can quickly see how Copilot generates the responses and validate them. This improvement helps reduce the time customer service representatives spend verifying Copilot responses. It also reduces handle times and improves customer satisfaction.
Feature details
Copilot in Dynamics 365 Customer Service now provides enhanced transparency in its responses, including better citations of its sources. With this increased transparency, customer service representatives can easily see how Copilot generates the responses and validate their accuracy. This transparency reduces the time it takes to verify the replies. With more efficient verification, representatives can decrease handle times and improve customer satisfaction.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Ask a question (docs)