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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Apr 12, 2024 |
Business value
Agents can work across multiple conversations in different browsers. They can also split their screens to view conversations. This capability improves their efficiency.
Feature details
The Customer Service workspace lets agents sign in from multiple browsers. The workspace doesn't show the current yellow warning message about signing in from multiple browsers. Agents can open as many browsers as they want. With multiple browsers, agents can easily work across multiple conversations without constantly switching tabs in the same browser. Agents can split their screen to see the conversations side by side, so they can better serve customer requests.
When agents open multiple browsers, they see:
- An incoming conversation request on all browsers. The browser where agents select Accept is the browser that loads the conversation. All other browsers stay the same, and they dismiss the incoming notification.
- Supervisors who choose to monitor a conversation see that conversation only in the browser where they select Monitor. All other browsers stay the same.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.