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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 5, 2024 |
Apr 1, 2024 |
Business value
Minimize disruptions and enhance the customer experience by keeping communication tools in good working condition. This proactive approach boosts agent confidence and protects you from technical issues that can affect customer interactions. When you maintain a seamless and professional communication process, you strengthen customer relationships and increase operational efficiency.
Feature details
With this feature, agents can:
- Test the microphone and speaker anytime - before, during, and after calls.
- Make a test call to check the microphone and speaker and get familiar with the in-call experience.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Call a customer (docs)