Join a Teams call is generally available and on by default

Enabled for	Public preview	Early access	General availability
Users, automatically	-	-	Apr 1, 2024

Business value

Administrators don't need to turn on a toggle to enable users to join their customers on Teams calls. When the feature is generally available, wider adoption happens.

Feature details

Users can invite their customers to join them on Teams without needing an administrator to set up the feature. This release makes the feature generally available to all Dynamics 365 Customer Service users.

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.

Additional resources

Invite customers to join you on Teams to enhance your conversations (docs)