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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Apr 1, 2024 |
Business value
When the header of the agent preview form includes the option to expand all or collapse all sections, agents can quickly access the information they need. This option streamlines their workflow and increases productivity.
Feature details
As a customer service agent, you can search for and preview a knowledge article in the search results. If an article contains long text and multiple sections, it can be difficult to navigate and requires continuous scrolling. With this feature, agents don't need to expand each section individually when they view a knowledge article. They can expand or collapse all sections at once and view the entire content of the knowledge article.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Search knowledge articles (docs)