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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Aug 1, 2024 |
Business value
With email assistance, agents can draft emails using Copilot capabilities through the inline and side pane email experiences. With this assistance, agents can efficiently resolve customer issues.
Feature details
When you draft customer emails, Copilot can suggest ways to make them clear, concise, and compelling. You can access Copilot email assistance in the following ways:
- When you respond to an email in the rich text editor, select Copilot to view the capabilities inline.
- When you open an email and select Copilot in the side pane, the Write an email tab appears.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Write am email with Copilot (docs)