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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Jun 14, 2024 |
- | - |
Business value
Customer service representatives rely on data and information from a wide variety of systems. When you connect external systems to Copilot through plugins, your agents can securely access data from these systems by using Copilot.
Feature details
Your customer service representatives rely on data and information from a wide variety of systems. With plugins for Copilot in Customer Service, you can connect external systems to Copilot and let your agents securely access data from those systems through Copilot. With plugins, you can reduce the need for customer service representatives to switch to other tabs and tools to do their work. You can also improve resolution time and customer satisfaction.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.