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Work with customers in the language of their choice

Enabled for Public preview Early access General availability
Users, automatically - - Jun 30, 2024

Business value

Copilot breaks down language barriers, empowering agents to serve customers with ease in the language they’re most comfortable in.

Feature details

Agents can use the following key capabilities to translate Copilot summaries, knowledge articles, and email drafts into their preferred language:

  • Simple, menu-driven machine translation of Copilot responses
  • Support for 45 languages available in Dynamics 365 UI

On-demand translation screenshot

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.

Additional resources

Language support for AI-based analytics and insights in Customer Service (docs)