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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 8, 2024 |
Business value
As an administrator, you can add your custom entity to the inbox and create inbox views in Dynamics 365 Customer Service. This feature gives you the flexibility to add and see results from the Inbox Views panel.
Feature details
With this feature, you can add custom entities to the Inbox Views panel in the Customer Service workspace app in Dynamics 365 Customer Service.
Bring your own entity feature:
- Provides an admin-level configuration experience for the inbox.
- Supports any entity that the Customer Service workspace app supports and enables within the inbox.
- Lets agents manage all their work items from one central location.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.