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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Apr 1, 2024 |
Business value
When an agent transfers a customer call, the agent puts the customer on hold. When another agent answers the transferred call, the customer is automatically taken off hold.
Feature details
When a call is transferred to an agent and the agent accepts the incoming call, the agent doesn't need to manually take the customer off hold. The customer is automatically taken off hold when the call connects to the agent. This feature is available by default and set at the organizational level. Administrators can turn off this feature in the Customer Service admin center.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Additional resources
Transfer calls (docs)