Case Management Agent for case closure Monitoring (msdyn_autocaseclosureagentmonitoring) table/entity reference (Microsoft Dynamics 365)

2025-05-22

Messages

The following table lists the messages for the Case Management Agent for case closure Monitoring (msdyn_autocaseclosureagentmonitoring) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_autocaseclosureagentmonitorings See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_autocaseclosureagentmonitorings(msdyn_autocaseclosureagentmonitoringid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`IsValidStateTransition` Event: False	IsValidStateTransition	IsValidStateTransitionRequest
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Restore` Event: True	Restore	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_autocaseclosureagentmonitorings(msdyn_autocaseclosureagentmonitoringid) See Retrieve	Retrieve records
`RetrieveMultiple` Event: True	`GET` /msdyn_autocaseclosureagentmonitorings See Query data	Query data
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`SetState` Event: True	`PATCH` /msdyn_autocaseclosureagentmonitorings(msdyn_autocaseclosureagentmonitoringid) Update the `statecode` and `statuscode` properties.	SetStateRequest
`Update` Event: True	`PATCH` /msdyn_autocaseclosureagentmonitorings(msdyn_autocaseclosureagentmonitoringid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: False	`PATCH` /msdyn_autocaseclosureagentmonitorings(msdyn_autocaseclosureagentmonitoringid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: False	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Case Management Agent for case closure Monitoring (msdyn_autocaseclosureagentmonitoring) table.

Property	Value
DisplayName	Case Management Agent for case closure Monitoring
DisplayCollectionName	Case Management Agent for case closure Monitoring
SchemaName	`msdyn_autocaseclosureagentmonitoring`
CollectionSchemaName	`msdyn_autocaseclosureagentmonitorings`
EntitySetName	`msdyn_autocaseclosureagentmonitorings`
LogicalName	`msdyn_autocaseclosureagentmonitoring`
LogicalCollectionName	`msdyn_autocaseclosureagentmonitorings`
PrimaryIdAttribute	`msdyn_autocaseclosureagentmonitoringid`
PrimaryNameAttribute	`msdyn_name`
TableType	`Standard`
OwnershipType	`OrganizationOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
msdyn_autocaseclosureagentmonitoringId
msdyn_casefollowupandclosureconfigurationid
msdyn_didcustomerconfirmcaseresolution
msdyn_didcustomerreplytoagentemail
msdyn_incidentid
msdyn_name
msdyn_nextaction
msdyn_nextactiondue
msdyn_strikecount
OverriddenCreatedOn
statecode
statuscode
TimeZoneRuleVersionNumber
UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

msdyn_autocaseclosureagentmonitoringId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Case Management Agent for case closure Monitoring
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_autocaseclosureagentmonitoringid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_casefollowupandclosureconfigurationid

Property	Value
Description
DisplayName	Case Follow-up and Closure Configuration Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_casefollowupandclosureconfigurationid`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets	msdyn_casefollowupandclosureconfiguration

msdyn_didcustomerconfirmcaseresolution

Property	Value
Description
DisplayName	Did customer reply has confirmation to resolve the case
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_didcustomerconfirmcaseresolution`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_autocaseclosureagentmonitoring_msdyn_didcustomerconfirmcaseresolution`

msdyn_didcustomerconfirmcaseresolution Choices/Options

Value	Label
100000000	Yes
100000001	No

msdyn_didcustomerreplytoagentemail

Property	Value
Description
DisplayName	Did customer reply to the customer service representative's follow-up email
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_didcustomerreplytoagentemail`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_autocaseclosureagentmonitoring_msdyn_didcustomerreplytoagentemail`

msdyn_didcustomerreplytoagentemail Choices/Options

Value	Label
100000000	Yes
100000001	No

msdyn_incidentid

Property	Value
Description
DisplayName	Incident Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_incidentid`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets	incident

msdyn_name

Property	Value
Description	The name of the custom entity.
DisplayName	Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_name`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_nextaction

Property	Value
Description
DisplayName	Next pending action
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_nextaction`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_autocaseclosureagentmonitoring_msdyn_nextaction`

msdyn_nextaction Choices/Options

Value	Label
100000000	SendFollowupEmail
100000001	ResolveCase
100000002	ReplyToCustomer

msdyn_nextactiondue

Property	Value
Description	Date time of when the next action is due
DisplayName	Time due
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_nextactiondue`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_strikecount

Property	Value
Description
DisplayName	Strike count
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_strikecount`
RequiredLevel	ApplicationRequired
Type	Integer
MaxValue	100
MinValue	1

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

statecode

Property	Value
Description	Status of the Case Management Agent for case closure Monitoring
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`statecode`
RequiredLevel	SystemRequired
Type	State
DefaultFormValue
GlobalChoiceName	`msdyn_autocaseclosureagentmonitoring_statecode`

statecode Choices/Options

Value	Details
0	Label: Active DefaultStatus: 1 InvariantName: `Active`
1	Label: Inactive DefaultStatus: 2 InvariantName: `Inactive`

statuscode

Property	Value
Description	Reason for the status of the Case Management Agent for case closure Monitoring
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	`statuscode`
RequiredLevel	None
Type	Status
DefaultFormValue
GlobalChoiceName	`msdyn_autocaseclosureagentmonitoring_statuscode`

statuscode Choices/Options

Value	Details
1	Label: Active State:0 TransitionData: None
2	Label: Inactive State:1 TransitionData: None

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`timezoneruleversionnumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	`utcconversiontimezonecode`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy
CreatedOn
CreatedOnBehalfBy
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OrganizationId
VersionNumber

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OrganizationId

Property	Value
Description	Unique identifier for the organization
DisplayName	Organization Id
IsValidForForm	False
IsValidForRead	True
LogicalName	`organizationid`
RequiredLevel	None
Type	Lookup
Targets	organization

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

lk_msdyn_autocaseclosureagentmonitoring_createdby
lk_msdyn_autocaseclosureagentmonitoring_createdonbehalfby
lk_msdyn_autocaseclosureagentmonitoring_modifiedby
lk_msdyn_autocaseclosureagentmonitoring_modifiedonbehalfby
msdyn_autocaseclosureagentmonitoring_msdyn_casefollowupandclosureconfiguration_configurationid
msdyn_incident_msdyn_autocaseclosureagentmonitoring_incidentid
organization_msdyn_autocaseclosureagentmonitoring

lk_msdyn_autocaseclosureagentmonitoring_createdby

One-To-Many Relationship: systemuser lk_msdyn_autocaseclosureagentmonitoring_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_autocaseclosureagentmonitoring_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_autocaseclosureagentmonitoring_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_autocaseclosureagentmonitoring_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_autocaseclosureagentmonitoring_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_autocaseclosureagentmonitoring_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_autocaseclosureagentmonitoring_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_autocaseclosureagentmonitoring_msdyn_casefollowupandclosureconfiguration_configurationid

One-To-Many Relationship: msdyn_casefollowupandclosureconfiguration msdyn_autocaseclosureagentmonitoring_msdyn_casefollowupandclosureconfiguration_configurationid

Property	Value
ReferencedEntity	`msdyn_casefollowupandclosureconfiguration`
ReferencedAttribute	`msdyn_casefollowupandclosureconfigurationid`
ReferencingAttribute	`msdyn_casefollowupandclosureconfigurationid`
ReferencingEntityNavigationPropertyName	`msdyn_casefollowupandclosureconfigurationid`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_incident_msdyn_autocaseclosureagentmonitoring_incidentid

One-To-Many Relationship: incident msdyn_incident_msdyn_autocaseclosureagentmonitoring_incidentid

Property	Value
ReferencedEntity	`incident`
ReferencedAttribute	`incidentid`
ReferencingAttribute	`msdyn_incidentid`
ReferencingEntityNavigationPropertyName	`msdyn_incidentid`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

organization_msdyn_autocaseclosureagentmonitoring

One-To-Many Relationship: organization organization_msdyn_autocaseclosureagentmonitoring

Property	Value
ReferencedEntity	`organization`
ReferencedAttribute	`organizationid`
ReferencingAttribute	`organizationid`
ReferencingEntityNavigationPropertyName	`organizationid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_autocaseclosureagentactivity_msdyn_autocaseclosureagentmonitoringid_monitoringid
msdyn_autocaseclosureagentmonitoring_AsyncOperations
msdyn_autocaseclosureagentmonitoring_BulkDeleteFailures
msdyn_autocaseclosureagentmonitoring_MailboxTrackingFolders
msdyn_autocaseclosureagentmonitoring_PrincipalObjectAttributeAccesses
msdyn_autocaseclosureagentmonitoring_ProcessSession
msdyn_autocaseclosureagentmonitoring_SyncErrors

msdyn_autocaseclosureagentactivity_msdyn_autocaseclosureagentmonitoringid_monitoringid

Many-To-One Relationship: msdyn_autocaseclosureagentactivity msdyn_autocaseclosureagentactivity_msdyn_autocaseclosureagentmonitoringid_monitoringid

Property	Value
ReferencingEntity	`msdyn_autocaseclosureagentactivity`
ReferencingAttribute	`msdyn_autocaseclosureagentmonitoringid`
ReferencedEntityNavigationPropertyName	`msdyn_autocaseclosureagentactivity_msdyn_autocaseclosureagentmonitoringid_monitoringid`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_autocaseclosureagentmonitoring_AsyncOperations

Many-To-One Relationship: asyncoperation msdyn_autocaseclosureagentmonitoring_AsyncOperations

Property	Value
ReferencingEntity	`asyncoperation`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_autocaseclosureagentmonitoring_AsyncOperations`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_autocaseclosureagentmonitoring_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure msdyn_autocaseclosureagentmonitoring_BulkDeleteFailures

Property	Value
ReferencingEntity	`bulkdeletefailure`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_autocaseclosureagentmonitoring_BulkDeleteFailures`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_autocaseclosureagentmonitoring_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder msdyn_autocaseclosureagentmonitoring_MailboxTrackingFolders

Property	Value
ReferencingEntity	`mailboxtrackingfolder`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_autocaseclosureagentmonitoring_MailboxTrackingFolders`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_autocaseclosureagentmonitoring_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess msdyn_autocaseclosureagentmonitoring_PrincipalObjectAttributeAccesses

Property	Value
ReferencingEntity	`principalobjectattributeaccess`
ReferencingAttribute	`objectid`
ReferencedEntityNavigationPropertyName	`msdyn_autocaseclosureagentmonitoring_PrincipalObjectAttributeAccesses`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_autocaseclosureagentmonitoring_ProcessSession

Many-To-One Relationship: processsession msdyn_autocaseclosureagentmonitoring_ProcessSession

Property	Value
ReferencingEntity	`processsession`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_autocaseclosureagentmonitoring_ProcessSession`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_autocaseclosureagentmonitoring_SyncErrors

Many-To-One Relationship: syncerror msdyn_autocaseclosureagentmonitoring_SyncErrors

Property	Value
ReferencingEntity	`syncerror`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_autocaseclosureagentmonitoring_SyncErrors`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`