Queue Item (QueueItem) table/entity reference (Microsoft Dynamics 365 Customer Service)

A specific item in a queue, such as a case record or an activity record.

Note

The Microsoft Dynamics 365 Customer Service Queue Item (QueueItem) table extends the Microsoft Dynamics 365 Queue Item (QueueItem) table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

Property	Value
Targets	msdyn_bookingalert, msdyn_ocoutboundmessage, msdyn_timegroup, msdyn_timegroupdetail

Value	Label
10224	Teams chat
10240	Knowledge Article Template
10359	Invite Redemption
10360	Portal Comment
10456	IoT Alert
10667	Customer Voice alert
10677	Customer Voice survey invite
10679	Customer Voice survey response
10736	Overflow Action Config
10760	Ongoing conversation (Deprecated)
10772	Conversation
10789	Session
10993	Copilot Transcript
11089	Booking Alert
11106	Fulfillment Preference
11107	Time Group Detail
11168	Outbound message

These relationships are many-to-one. Listed by SchemaName.

Property	Value
ReferencedEntity	`msdyn_bookingalert`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_bookingalert`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

Property	Value
ReferencedEntity	`msdyn_ocoutboundmessage`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_ocoutboundmessage`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

Property	Value
ReferencedEntity	`msdyn_timegroup`
ReferencedAttribute	`msdyn_timegroupid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_timegroup`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

Property	Value
ReferencedEntity	`msdyn_timegroupdetail`
ReferencedAttribute	`msdyn_timegroupdetailid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_timegroupdetail`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`