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Work Stream (msdyn_liveworkstream) table/entity reference (Microsoft Dynamics 365 Customer Service)

Stores information about the properties of work items that are generated by a unique channel endpoint

Note

The Microsoft Dynamics 365 Customer Service Work Stream (msdyn_liveworkstream) table extends the Microsoft Dynamics 365 Work Stream (msdyn_liveworkstream) table.

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

msdyn_APIKey

Property Value
Description The API Key equivalent to password of account set up with TeleSign
DisplayName API Key
IsValidForForm True
IsValidForRead True
LogicalName msdyn_apikey
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_apikeyversionnumber

Property Value
Description Version number of the API key
DisplayName API Key Version Number
IsValidForForm True
IsValidForRead True
LogicalName msdyn_apikeyversionnumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue 0

msdyn_ConnectorsURL

Property Value
Description Flow URL for Dynamics 365 connector
DisplayName Connectors URL
IsValidForForm True
IsValidForRead True
LogicalName msdyn_connectorsurl
RequiredLevel None
Type String
Format Url
FormatName Url
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_conversationmode

Property Value
Description Conversation mode of chat channels
DisplayName Conversation mode of chat channels
IsValidForForm True
IsValidForRead True
LogicalName msdyn_conversationmode
RequiredLevel None
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_liveworkstream_msdyn_conversationmode

msdyn_conversationmode Choices/Options

Value Label
192350000 Live Chat
192350001 Persistent Chat

msdyn_CustomerID

Property Value
Description The Customer Id equivalent to username of account set up with TeleSign
DisplayName Customer ID
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customerid
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_LastValidationOn

Property Value
Description The time when Validation api was last run
DisplayName Last Validation On
IsValidForForm True
IsValidForRead True
LogicalName msdyn_lastvalidationon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior True
DateTimeBehavior TimeZoneIndependent
Format DateAndTime
ImeMode Auto
SourceTypeMask 0

msdyn_LastValidationStatus

Property Value
Description The status of the last Validation results
DisplayName Last Validation Status
IsValidForForm True
IsValidForRead True
LogicalName msdyn_lastvalidationstatus
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_notificationscenarioplaceholder

Property Value
Description Notification association with scenarios
DisplayName notification scenario placeholder
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationscenarioplaceholder
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_notificationtemplate_callback_previewdialing

Property Value
Description callbackpreviewdialing notification template scenario
DisplayName CallbackPreviewDialing
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_callback_previewdialing
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

msdyn_notificationtemplate_consult

Property Value
Description Consult notification template scenario
DisplayName Consult
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_consult
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

msdyn_notificationtemplate_incoming_unauth

Property Value
Description Incoming unauthenticated notification template scenario
DisplayName Incoming unauthenticated
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_incoming_unauth
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

msdyn_notificationtemplate_returning_conv_assig

Property Value
Description Notification template for assignment of new messages in a conversation
DisplayName Returning conversation assignment
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_returning_conv_assig
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

msdyn_notificationtemplate_supervisorassign

Property Value
Description supervisorAssign notification template scenario
DisplayName SupervisorAssign
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_supervisorassign
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

msdyn_notificationtemplate_transfer

Property Value
Description Transfer notification template scenario
DisplayName Transfer
IsValidForForm True
IsValidForRead True
LogicalName msdyn_notificationtemplate_transfer
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

msdyn_secureapikey

Property Value
Description The secure API Key equivalent to password of account set up with TeleSign
DisplayName Secure API Key
IsValidForForm True
IsValidForRead True
LogicalName msdyn_secureapikey
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_sessionscenarioplaceholder

Property Value
Description Session association with scenarios
DisplayName session scenario placeholder
IsValidForForm True
IsValidForRead True
LogicalName msdyn_sessionscenarioplaceholder
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_smsprovider

Property Value
Description SMS Provider
DisplayName SMS Provider
IsValidForForm True
IsValidForRead True
LogicalName msdyn_smsprovider
RequiredLevel None
Type Picklist
DefaultFormValue -1
GlobalChoiceName msdyn_smsprovider

msdyn_smsprovider Choices/Options

Value Label
192350000 TeleSign
192350001 Twilio
192350002 Azure Communication Services

msdyn_TelesignInboundURL

Property Value
Description URL for TeleSign Inbound link
DisplayName TeleSign Inbound URL
IsValidForForm True
IsValidForRead True
LogicalName msdyn_telesigninboundurl
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

msdyn_TwilioInboundURL

Property Value
Description URL for Twilio Inbound link
DisplayName Twilio Inbound URL
IsValidForForm True
IsValidForRead True
LogicalName msdyn_twilioinboundurl
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 200

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

msdyn_direction

Changes from msdyn_direction (Microsoft Dynamics 365)

msdyn_direction Choices/Options

Value Label
4 ProactiveOutbound

msdyn_streamsource

Changes from msdyn_streamsource (Microsoft Dynamics 365)

msdyn_streamsource Choices/Options

Value Label
19241000 Microsoft Teams
192300000 WhatsApp
192310000 LINE
192320000 WeChat
192330000 Facebook
192340000 SMS
192350001 Twitter
192350002 Custom
192360000 Live chat
192370000 Voice
192380000 Video
192390000 Co-browse
192400000 Screen sharing
192450000 Apple Messages for Business
192450001 Google's Business Messages

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid

Many-To-One Relationship: msdyn_livechatconfig msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid

Property Value
ReferencingEntity msdyn_livechatconfig
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_ocapplebusinessaccount_liveworkstreamid

Many-To-One Relationship: msdyn_ocapplebusinessaccount msdyn_msdyn_liveworkstream_msdyn_ocapplebusinessaccount_liveworkstreamid

Property Value
ReferencingEntity msdyn_ocapplebusinessaccount
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_ocapplebusinessaccount_liveworkstreamid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_occustommessagingchannel_liveworkstreamid

Many-To-One Relationship: msdyn_occustommessagingchannel msdyn_msdyn_liveworkstream_msdyn_occustommessagingchannel_liveworkstreamid

Property Value
ReferencingEntity msdyn_occustommessagingchannel
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_occustommessagingchannel_liveworkstreamid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_ocfbpage

Many-To-One Relationship: msdyn_ocfbpage msdyn_msdyn_liveworkstream_msdyn_ocfbpage

Property Value
ReferencingEntity msdyn_ocfbpage
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_ocfbpage
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_ocgooglebusinessmessagesagentaccount_liveworkstreamid

Many-To-One Relationship: msdyn_ocgooglebusinessmessagesagentaccount msdyn_msdyn_liveworkstream_msdyn_ocgooglebusinessmessagesagentaccount_liveworkstreamid

Property Value
ReferencingEntity msdyn_ocgooglebusinessmessagesagentaccount
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_ocgooglebusinessmessagesagentaccount_liveworkstreamid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_oclinechannelconfig_liveworkstreamid

Many-To-One Relationship: msdyn_oclinechannelconfig msdyn_msdyn_liveworkstream_msdyn_oclinechannelconfig_liveworkstreamid

Property Value
ReferencingEntity msdyn_oclinechannelconfig
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_oclinechannelconfig_liveworkstreamid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_ocsmschannelsetting_liveworkstreamid

Many-To-One Relationship: msdyn_ocsmschannelsetting msdyn_msdyn_liveworkstream_msdyn_ocsmschannelsetting_liveworkstreamid

Property Value
ReferencingEntity msdyn_ocsmschannelsetting
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_ocsmschannelsetting_liveworkstreamid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_ocsmssettingsecret_liveworkstreamid

Many-To-One Relationship: msdyn_ocsmssettingsecret msdyn_msdyn_liveworkstream_msdyn_ocsmssettingsecret_liveworkstreamid

Property Value
ReferencingEntity msdyn_ocsmssettingsecret
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_ocsmssettingsecret_liveworkstreamid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_octeamschannelconfig_liveworkstreamid

Many-To-One Relationship: msdyn_octeamschannelconfig msdyn_msdyn_liveworkstream_msdyn_octeamschannelconfig_liveworkstreamid

Property Value
ReferencingEntity msdyn_octeamschannelconfig
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_octeamschannelconfig_liveworkstreamid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_octwitterhandle_liveworkstreamid

Many-To-One Relationship: msdyn_octwitterhandle msdyn_msdyn_liveworkstream_msdyn_octwitterhandle_liveworkstreamid

Property Value
ReferencingEntity msdyn_octwitterhandle
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_octwitterhandle_liveworkstreamid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_ocwechatchannelconfig_liveworkstreamid

Many-To-One Relationship: msdyn_ocwechatchannelconfig msdyn_msdyn_liveworkstream_msdyn_ocwechatchannelconfig_liveworkstreamid

Property Value
ReferencingEntity msdyn_ocwechatchannelconfig
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_ocwechatchannelconfig_liveworkstreamid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_ocwhatsappchannelnumber_liveworkstreamid

Many-To-One Relationship: msdyn_ocwhatsappchannelnumber msdyn_msdyn_liveworkstream_msdyn_ocwhatsappchannelnumber_liveworkstreamid

Property Value
ReferencingEntity msdyn_ocwhatsappchannelnumber
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_ocwhatsappchannelnumber_liveworkstreamid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_scenario

Many-To-One Relationship: msdyn_scenario msdyn_msdyn_liveworkstream_msdyn_scenario

Property Value
ReferencingEntity msdyn_scenario
ReferencingAttribute msdyn_workstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_scenario
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_smsnumber

Many-To-One Relationship: msdyn_smsnumber msdyn_msdyn_liveworkstream_msdyn_smsnumber

Property Value
ReferencingEntity msdyn_smsnumber
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_smsnumber
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_liveworkstream_msdyn_surveyquestion

Many-To-One Relationship: msdyn_surveyquestion msdyn_msdyn_liveworkstream_msdyn_surveyquestion

Property Value
ReferencingEntity msdyn_surveyquestion
ReferencingAttribute msdyn_liveworkstreamtochatquestion
ReferencedEntityNavigationPropertyName msdyn_msdyn_liveworkstream_msdyn_surveyquestion
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_ocoutboundconfiguration_msdyn_liveworkstream

Many-To-One Relationship: msdyn_ocoutboundconfiguration msdyn_msdyn_ocoutboundconfiguration_msdyn_liveworkstream

Property Value
ReferencingEntity msdyn_ocoutboundconfiguration
ReferencingAttribute msdyn_liveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_msdyn_ocoutboundconfiguration_msdyn_liveworkstream
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocoutboundmessage_ocliveworkstream

Many-To-One Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_ocliveworkstream

Property Value
ReferencingEntity msdyn_ocoutboundmessage
ReferencingAttribute msdyn_ocliveworkstreamid
ReferencedEntityNavigationPropertyName msdyn_ocoutboundmessage_ocliveworkstream
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference