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Dynamics 365 Marketing and Dynamics 365 Customer Insights are now Customer Insights - Journeys and Customer Insights - Data. For more information, see Dynamics 365 Customer Insights FAQs
New Customer Insights - Journeys customers receive real-time journeys features only. For more information, see Default real-time journeys installation.
Important
This article only applies to outbound marketing, which is gradually being removed from Customer Insights - Journeys. To avoid interruptions, stop using outbound marketing and transition to real-time journeys. Learn more: Transition overview.
You might want to create custom entities and forms to store and display information about your custom channel. You might also want to build a configuration page to help users connect to an external service that your custom channel interacts with. Finally, you could build some dashboards to display some analytics information.
More information:
Note
You can view all the entities and their properties, attributes, and relationships by using the Entity Metadata Browser tool. More information: Dynamics 365 Customer Insights - Journeys entity reference