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This article describes some of the most common issues with the Microsoft 365 Copilot Tuning document generation process and how to troubleshoot them.
Note
Copilot Tuning is currently available for Early Access Preview (EAP). For details about requirements and how to enroll, see the admin guide.
I'm unable to locate the correct SharePoint site for my knowledge sources
If you can't find the SharePoint site that contains the files you need 4, contact your IT administrator. You might need permission to view those files.
Preparation steps are taking too long
Sometimes, service queues might experience delays that affect document processing times. In addition, resume processing might delay in updating the UI, making the issue appear unresolved. If the preparation process takes over 10 minutes to complete, try refreshing the page. Otherwise, check for potential errors in the processing logs.
I'm seeing an error during the data extraction process
If an error occurs during knowledge source extraction, click the Models link on the left navigation pane to view the list of files in your model. Check the status in the right column to identify errors in copying SharePoint data into Heron.
The Excel file is empty, and I can't label any data
Verify whether you are configuring the knowledge sources correctly and uploading a clean Excel file again. If the problem persists, contact the team for assistance.
The evaluation report for the model is negative
Improve the model instructions iteratively to prevent common errors in tenant document generation or summarization models. To improve accuracy, add more data, fix labeling issues, or address data setup problems.
I'm encountering issues when trying to upload my labels
To resolve this issue:
- Download a clean Excel file from the current application state.
- Correct the sheet.
- Retry uploading the file.
Formatting or validity issue with the final Word document
Improve the model instructions to prevent common errors in tenant document generation or summarization models. Add more guardrails to help prevent tenant-specific formatting issues.
Generated documents differ from the training data
Check the format of the input data to ensure that it matches the data used during model training.
If you need support or want to provide feedback, see Copilot Tuning FAQ.