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To enable the WhatsApp feature in Azure Communication Services, you need to create or connect a WhatsApp Business Account and agree to the Meta Cloud API and WhatsApp Terms of Service ("Meta Terms").
When you use the WhatsApp feature in Azure Communication Services, your data is transferred from one service to the other, and the respective terms govern the handling of that data. Microsoft Product Terms governs the Azure Communication Services. Meta Terms governs the WhatsApp Service.
There are differences between the Meta Terms and Microsoft Terms in subject matters, including but not limited to privacy, compliance, and data handling.
EU data boundary
WhatsApp data follows the data handling policy defined in the Meta Terms, which might not include the EU Data Boundary commitments.
Support data transfer
Some support cases might require you to authorize the transfer of your data to Meta. Any data that Microsoft collects is managed in accordance with the Microsoft Product Terms. The Meta software and any data that you provide to Meta or authorize Microsoft to provide Meta is covered by the Meta Terms.
Service level agreement (SLA)
Azure Communication Services provides an SLA for its customers as outlined in the Azure Terms. Once data is transferred to WhatsApp, it follows the service levels detailed in the Meta Terms.
HIPAA
The WhatsApp Service might not be HIPAA compliant. It might not have the proper safeguards in place to protect health information.