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This is very interesting and fairly comprehensive list of basic operational questions to ask when building the infrastructure on your web facing project - from the Microsoft.com operations team.
I love the breakdown of availability, this is something I've had lots of discussions with people in the past - and I've found it a pretty good measure of priorities in the past:
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The hardest question for anyone starting a new project is answering performance questions - how to test this without over-engineering and blowing out cost?
- jorke
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