copilot memory ON not working

Hello,

I’m experiencing a persistent issue with the Copilot memory feature. Despite multiple attempts to enable memory, it remains off and does not function as expected.

Here are the details:

•  I’ve tried enabling memory on Copilot Web, the MacOS Copilot app, and the Copilot app on my Samsung Galaxy S23.

•  In each case, I’ve gone into settings and toggled memory on, but Copilot continues to behave as if memory is disabled.

•  I’ve confirmed that I’m signed in with the same Microsoft account across all platforms.

•  I’ve restarted the apps and devices, cleared cache where applicable, and ensured all apps are updated to the latest version.

This issue is affecting my ability to use Copilot effectively, and I’d appreciate assistance in resolving it. Please let me know if there are any diagnostics or logs I can provide to help troubleshoot.

Thank you,