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User is not receiving verification code for MFA

Alberto Prieto 0 Reputation points
2025-08-14T05:00:19.26+00:00

I am not getting the verification code to complete MFA via the authentication app.

Getting error code 500121.

Error500121

When I go under Azure Portal → Entra ID → Users → [User] → Authentication methods, there are no methods listed for my user, and the button to add an authentication method is greyed out.

I checked other users, and I have permissions to add authentication methods for them, but not for myself.

No conditional access policies have been set up.

Any guidance on how to get this issue resolved?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Saritha Bandaru 335 Reputation points Microsoft External Staff Moderator
    2025-08-14T09:55:10.9033333+00:00

    Hello @Alberto Prieto

    Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

    I understand you're trying to view the authentication methods for your account in Microsoft Entra ID, but you haven't found any listed, and the option to add authentication methods is grayed out.

    Even as an admin, it's not possible to add authentication methods for yourself via Entra.

    To view or manage (add or delete) authentication methods for your account, please visit My Sign-Ins | Security Info | Microsoft.com.

    Once logged in, you'll see the authentication methods associated with your account, as shown in the screenshot below.

    User's image

    Please don’t forget to close the thread by clicking "Accept the answer" wherever the information provided helps you, as this can be beneficial to other community members.  If you have any questions, please let me know.

    Thanks

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