Add a new Global Administrator

Dear @Charles Ortiz,

Thank you for reaching out to Microsoft Q&A forum. We are happy to assist.

If you are an admin of your organization or there are another administrators, you can add a new Global admin by following these steps:

1. Sign in to the Microsoft 365 Admin Center using an admin account.
2. In the navigation menu, go to Users > Active Users > Add a user.

3. Follow the setup guide until you reach the Optional Settings section.

4. Under Admin Center Access, select Global Administrator, then click Next to complete the process.

Or if you want to change the roles of the existing user, you can manage roles by follow these steps below:

1. Sign in to the Microsoft 365 Admin Center using an admin account.
2. In the navigation menu, go to Users > Active Users.
3. Choose the user you want to assign the admin roles.

4. Click on Manage roles > Admin center access > Global Administrator.

To change your credit card of your organization, kindly follow the steps below: (require admin privilege):

1. Go to the admin center.
   • If you're using the Simplified view, select the Products tab, then select View payment methods.
   • If you're using the Dashboard view, go to the Microsoft 365 admin center > Bills & payments page, and select the Payment methods tab.
2. Select the More actions button (three dots) for the payment method you want to replace, then select Replace.
3. The Replace payment method wizard opens and you see the details for the current payment method. The Replace for section indicates if you're replacing the payment method for subscriptions (MOSA) or a billing profile (MCA).
4. Under Choose payment method to move subscriptions, select either Use another payment method or Add a payment method.
   • If you chose Use another payment method, select an alternate payment method from the drop-down list, and then select Next.
   • If you chose Add a payment method, select Next. On the Add a new payment method page, enter the payment method details, and then select Next.
5. On the Review details and replace page, you see the current payment method, the new payment method, and the associated subscriptions or billing profiles associated with the new payment method. Select Replace payment method, then select Close.

However, if you no longer have contact with the previous admin and cannot access the Admin Center portal, you’ll need to reach out to Microsoft’s Data Protection Team to regain access. Once access is restored, you can proceed with the steps above to assign a new global admin.

Here’s how to contact the Data Protection Team:

Find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support 

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with. 

Answer: Authenticator. 

A: What products do you use? 

B: Office 365 for business. 

Verification: Education or company account? 

B: For companies 

A: Are you an administrator? 

B: Yes. 

A: Are there any other administrators in your organization? 

B: No. 

A: I need one.... Service request? 

B: Yes 

Go to this link to learn more: Manage payment methods for Microsoft business accounts | Microsoft Learn

If you need any further assistance, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.

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The Finance Director (who left) was the administrator. I get the following message when I try to access the account. Please provide me with a phone number to work with a representative to add me as our Administrator.