Hi D83706,
I don't think they cover the ARM-64 chip but write to them and ask.
AllDup causes Surface 7 Laptop to freeze on startup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 28.999999999999996%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
D83706
40
Reputation points
I have used AllDup on my Surface 7 Laptop previously, but now it freezes and when I restart the PC the restart freezes. I removed AllDup, and the freeze went away. Could this be an issue with the ARM chip? I am running 2025-07 Cumulative Update Preview for Windows 11 Version 24H2 for arm64-based Systems (KB5062660) (26100.4770).
Windows for home | Windows 11 | Performance and system failures
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BryceSor 3,890 Reputation points Volunteer Moderator2025-08-12T23:42:25.2266667+00:00