can't send emails

Hello, good day and thanks for your question. May I know if there is an error message that you are seeing from your end?

Dear Ann Perez,

Thank you for reaching out to the Q&A Forum!

I understand you're having trouble sending emails from your new Outlook account. This is a common issue and is typically a temporary security measure. Outlook.com places a low sending quota on brand-new accounts to combat spam.

To resolve this, you'll need to verify your account and build up its reputation. Here are the steps to take:

• Verify your identity: The most effective way to remove this restriction is by verifying your account with a phone number. Please visit https://account.live.com/reputationcheck and follow the on-screen instructions to receive a verification code via text message.
• Complete your profile: Ensure all your profile information is filled out completely, including your name, date of birth, and an alternate email address.
• Add contacts: Add the email addresses of the people you know to your contacts list.
• Use your account actively: The more you use your account for legitimate activities like sending and receiving emails from your contacts, the more credibility it will gain, and the sending limits will be increased automatically.

If the problem persists after you have completed these steps, there might be other issues causing this problem. Let me know if you still can't send messages, and we can investigate further.

Please let me know how these suggestions work for you, or if you'd like assistance in navigating Microsoft's support channels.

Warm regards, 

Kal Duong | Microsoft Q&A Support Specialist

==========================================================

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.