Tenant wide lockout. Cannot contact MS support to bypass.
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Justin St John
0
Reputation points
I accidentally messed up one of the MFA settings in Entra and now my entire tenant is locked out due to faulty MFA loop. None of my global admins can log in. I have contacted MS support and was put in a general waiting que. The issue is, we run a 24/7 operation and cannot access any of our systems. Any way to get ahold of someone who can escalate this to get the bypass?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Raja Pothuraju 29,560 Reputation points Microsoft External Staff Moderator2025-08-12T19:54:30+00:00 Hello Justin St John,
What kind of changes have you made in your tenant to fall under this MFA loop?
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Country
- TimeZone
Please send me the detail via private message.
We can then connect offline to discuss further and assist you in resolving this issue.
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