Their support is very hard to contact, open the Get Help app in Windows and repeatedly ask the bot in that app to 'speak to an agent', you may eventually get a link to contact their support via live chat support.
How to move licence from my old PC?
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Алексей Ануфриев
0
Reputation points
I have an old licence that was gradually upgraded from Windows 7 to 11 Pro. In devices list I can see that PC has this licence on my account, yet when I try to reactivate on new PC it is showing me some old weird licence suggestion that is not even linked to my account. I have only one MS account since like 2000. Support keeps ignoring me and auto resolves tickets for callback.
Windows for home | Windows 11 | Licensing and activation
Accepted answer
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DaveM121 757.5K Reputation points Independent Advisor2025-08-12T09:56:49.1266667+00:00
2 additional answers
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DaveM121 757.5K Reputation points Independent Advisor
2025-08-12T09:32:58.98+00:00 Over a year ago, Microsoft changed the Licensing rules, a Windows 10/11 licence based on a previous Windows 7 or 8 licence cannot be used to activate Windows 10 or 11 on new hardware and since that made that change, the previously upgraded licence dies with the previously activated motherboard, that change they made is causing the activation error you are seeing.
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Алексей Ануфриев 0 Reputation points
2025-08-12T09:36:39.9266667+00:00 AFAIK it was perpetual licence so how come it suddenly stopped being one.
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DaveM121 757.5K Reputation points Independent Advisor
2025-08-12T09:41:10.09+00:00 When they made that change to the licensing agreement, that blocked previously upgraded licenses based on a Windows 7 or 8 licence from activating on new hardware, because this forum is just a user to user forum, the best option may be to try to contact their support about this, they most likely will not be able to reactivate that licence on the new hardware.
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Алексей Ануфриев 0 Reputation points
2025-08-12T09:52:42.7333333+00:00 I have done it last time I upgraded my PC though.
Probelm is that support is not calling back and there is no chat option anymore for such issues.
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Sftkey 0 Reputation points2025-08-12T10:49:19.0766667+00:00 Microsoft stopped accepting Windows 7/8 keys for Windows 11 activation in September 2023. So if you upgraded to 11 before then, that license won’t work to activate Windows 11 on a different/new computer.